Returns & Refunds
RETURNS & REFUNDS
You have 7 days from delivery to report a defect or error. After that, it's not a return. It's a relationship.
MADE TO ORDER
Every piece is produced after you order, specifically for you. So yes — our returns are strict. Like your taste. We don't accept returns for change of mind or wrong size.
WHAT WE'LL FIX (OUR FAULT)
We'll replace or refund if your order arrives:
- Damaged
- Defective
- Misprinted
- Wrong item received
Email confess@vulgarerrors.com within 7 days with your order number and a photo. We'll handle it.
WHAT WE WON'T FIX (YOUR FAULT)
We don't refund because:
- You ordered the wrong size
- You changed your mind
- It looked different in your imagination
Use the Size Guide. It's there for a reason.
IF A RETURN IS APPROVED
Items must be unworn, unwashed, and in original condition. If it's been out, it's yours.
FINAL SALE / HYGIENE LIST
The following are final sale — no returns, refunds, or exchanges:
- Hats
- Intimates / underwear / shapewear
- Swimwear
- Socks
- Anything hygiene-related once opened
EXCHANGES
We don't do direct exchanges — each piece is made specifically for you. Need a different size? Place a new order.
REFUNDS
Approved refunds go back to the original payment method. Original shipping is non-refundable. Customs duties and taxes are non-refundable.
DUTIES & TAXES
Some countries charge import fees. That's between you and your border.
LOST PACKAGES
If tracking shows delivered to the address you gave at checkout, we've done our part. We're not responsible for lost or stolen packages — contact your local postal service first. If your order is returned to us due to an incorrect address, we'll issue store credit minus shipping once it lands back with us.
START A RETURN / REPORT AN ISSUE
Email confess@vulgarerrors.com
Subject: RETURNS — [Order #]
Include your order number, what happened, and photos if damaged or misprinted. We reply within 48–72 hours. Don't send anything back before contacting us — unrequested returns get lost.